Help & support
Talk to a person
Email is our support channel. Every message is read by someone on the team, and you can expect a reply within one business day.
Email hello@floow.designWhat do you need help with?
Each of these opens an email with the right subject line and the details we will ask for anyway.
- Billing & subscriptionsPayments, invoices, refunds, upgrades, downgrades and anything that looks wrong on your card statement.
- Something is brokenA screen that will not generate, an export that fails, or anything that behaves differently to how it reads.
- Credits & limitsCredits that did not reset, a balance that looks wrong, or questions about what counts against your allowance.
- Account & accessSign-in trouble, changing the email on your account, or deleting your account and data.
- Feature requests & feedbackIdeas for what floow.design should do next. Feature requests are also tracked publicly on the feedback board.
Before you email
Two things get your problem solved on the first reply: the email address on your account, and what you were doing when it went wrong. For anything billing-related, the date and amount of the charge helps us find it immediately.
Feature requests are welcome by email, but the feedback board is better for those — other people can upvote them, which is how we decide what to build next.
Frequently asked questions
- How do I contact floow.design support?
- Email hello@floow.design. It is the only support channel, it is monitored by a person, and you can expect a reply within one business day. Including your account email and what you were doing when something went wrong gets you a useful answer on the first reply rather than the third.
- How quickly will I get a response?
- Usually within one business day. Billing problems — a payment that failed, a charge that looks wrong, a plan that did not change — are treated as urgent and answered first.
- My payment failed. What happens to my plan?
- Nothing. A failed payment during a plan change leaves your existing plan exactly as it was — you are not downgraded and not charged. If your plan does look wrong after a failed payment, email us and we will correct it directly.
- How do I cancel my subscription?
- Open Billing from your profile menu and use Manage subscription, which takes you to the Stripe billing portal. If that does not open for any reason, email us and we will cancel it for you and confirm in writing.
- Can I get a refund?
- Tell us what happened. If you were charged for something you did not use or did not intend to buy, we would rather fix it than argue about it.